Terms and Conditions

Please read and accept our full terms and conditions. By agreeing to these terms and conditions you are formally entering into a contract with International House Bristol. If you need host family accommodation, please also read and accept the terms and conditions for staying with a host family

  • Choose the programme you want, then complete the application form and send it to us.
  • When we receive your application form, we will send you an invoice for your fees. You then need to pay a deposit of £250 in order to secure your booking, or you can choose to pay the fees in full.
  • You must pay the full course fees at least four weeks before your course begins unless special arrangements have been agreed. If you book less than four weeks before you start, you must send the full payment immediately unless special arrangements have been agreed.
  • You will receive one of the following documents alongside the invoice: a Certificate of Acceptance (if you do not require a visa), a visa letter if you require a visa. Note: we will send you a visa letter and Certificate of Acceptance only after we have received a deposit of £250.
  • When we receive your full payment including accommodation fees, we will send the details of your accommodation and airport transfer, if applicable. Please note: these details will be sent approximately two to three weeks before the course start date.
  • You may need to show your Certificate of Acceptance at Immigration when you arrive.
  • If you do not know your flight and arrival details at the time of booking, please inform us and your host family (where applicable) as soon as you know these details.

Insurance: we strongly advise you to take out personal insurance to cover you for loss of possessions, including laptops and mobile phones, medical expenses and the loss of tuition and other fees if you have to cancel your course or return home earlier than planned. We recommend you contact one of these companies to arrange your insurance: Guard.Me, Endsleigh Insurance Services Ltd or Gibbs Denley.

Distance bookings: if you want to cancel your application within 14 days of entering the contract with the school, see separate box below. Please note: accommodation is exempt from the 14 day cancellation policy.

  1. If you cancel your booking, the registration fee and accommodation finding fee are non-refundable in any event.
  2. If you send us written cancellation at least four weeks before the start of your course, we will refund the course fees minus your deposit of £250 (which may include the administration and / or accommodation finding fee where applicable). If you cancel less than four weeks before the start of your course, we will refund 50% of your course fees, minus the deposit.
  3. Any refunds can only be paid to you by the same method as your original payment.
  4. If you cancel a one-to-one lesson, you must do this 24 hours or more in advance of the lesson. If you give less than 24 hours’ notice, you will lose the lesson and there will be no refund.
  5. If your visa application is refused, we will refund your payment minus the administration fee of £40 and the accommodation finding fee of £40 (if applicable) if you send us written cancellation at least two weeks before your course begins. You must also provide written evidence from the visa office that your visa has been rejected, and return all original letters of acceptance to us. If your visa is refused with less than two weeks’ notice, the normal cancellation charges apply [see Note 2, above].
  6. We cannot give refunds for late arrival, early departure, absence during a course (including illness) or change of programme.
  7. If you decide to shorten your course, the fees you have paid for unused weeks can be neither transferred nor refunded.
  8. Fees are for consecutive weeks of study.
  9. IH Bristol reserves the right to charge an administration fee of £40 each time the course, accommodation or dates are changed or postponed after IH Bristol has confirmed the initial enrolment. This also includes requests for changes whilst the student is at school.
  10. We cannot give refunds for days when the school is closed during bank holidays.
  11. If you want to take a holiday during your course, you must tell us at the time of application. The holiday period will be added to your course. If you are a visa-national and have a General Student Visa, for each 10 consecutive weeks of study you are allowed one week of holiday. If you are already attending a course and wish to have a holiday, you must tell us two weeks in advance. In this case, the number of weeks you take as a holiday can be added to the end of your course, depending on availability. Note: additional charges may apply.
  12. International House Bristol is also a teacher training school. You may be asked to take part in our teaching practice classes when requested. These classes are extra to the normal timetable and are free.
  13. You may occasionally be included in promotional material – photos for brochures, social media, DVDs or other such advertising material. By agreeing to these Terms and Conditions, you agree to your image being used by IH Bristol for marketing purposes.
  14. Students agree to follow all internal regulations of the school. If a student behaves in a disruptive manner, does not follow the school rules, is persistently absent from class, or engages in illegal activity, he/she will immediately be sent home at his/her own, or his/her parents’ expense.
  15. For students requiring host family accommodation, there is an additional set of terms & conditions (below). Please read all the clauses and remember that we expect our students to arrive at their host family accommodation on a Sunday and depart on a Saturday.
  16. Airport transfers: flight details including airport arrival time, flight numbers, airline and point of origin must be sent to IH Bristol at least seven days prior to arrival in order for IH Bristol to provide airport transfers. No refunds will be granted on transfers if flight details are not sent at least seven days prior to arrival. Airport transfer fees include a maximum of one hour waiting time. In the event of delays exceeding one hour, students will be charged the additional fee at the school.
  17. Force Majeure: in the event of the school having to close and/or students having to return home early for reasons of natural disaster such as fire/flooding/infectious diseases or war/terrorism, etc, which are beyond the reasonable control of the school, no refunds will be made. In this event, students may be able to claim compensation under their own personal insurance policy. We will make all efforts to keep the school open and running but this may necessitate making some classes larger or changing the timetable to allow staff to cover all scheduled lessons.

Cancellation within 14 days of entering a distance contract with IH Bristol:

You have a legal right under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract within 14 days (the "Cancellation Period") without giving any reason. The Cancellation Period will expire 14 days from the date of your application. To cancel you must inform us by a clear statement. You may send your notice of cancellation in writing to International House Bristol, 27 Oakfield Road, Bristol, BS8 2AT or info@ihbristol.com but it is not obligatory for you to use this method. You can use our cancellation form which you can find below on the link: "Cancelling your contract within 14 days of application". Please open, save, complete and return to us. Please note that a cancellation is only valid when it has been acknowledged by email receipt from IH Bristol.

We will not start providing the Services to you during the Cancellation Period unless you have expressly requested us to do so on your application form.

If you cancel in accordance with the first paragraph above in this box, we will refund the Fees you have paid within 14 days of the date on which you inform us that you wish to cancel. However, if you have expressly requested on your application form that we start providing the Services within the Cancellation Period then we will be entitled to charge you a reasonable sum for the Services based on the proportion of the Course you have undertaken and the overall cost of the Course and we can deduct this sum from any refund payable to you.

Please note that:

  • tuition is charged by the week
  • any coursebooks received will be charged at full price
  • administration and / or accommodation finding fees are non-refundable
  • accommodation is exempt from the 14 day cancellation policy.

Cancelling your contract within 14 days of application: please click here to download a cancellation form (Ms Word format)

  1. Recipients of scholarship or government grants should expect to pay a deposit (£250) to the school on enrolment. This will be refunded only when full fees have been received from the sponsoring organisation for the full duration of the course.
  2. If you wish to postpone your course for any reason, (for example, if you are still waiting for the visa to be issued) you must let us know at least two weeks before you are due to arrive, otherwise you will lose your deposit and will have to pay another deposit before we can confirm a new starting date.

 

Foreign languages terms and conditions

How to book

  1. Choose the programme you want, then complete the registration form and send it to us.
  2. Please read and accept our terms and conditions below.
  3. When we receive your application form, we will contact you for your fees. You then need to pay the full fees in order to secure your booking.
  4. When we receive your full payment, you will be enrolled onto the course of your choice.                                                                          

Terms and Conditions

  1. You must pay the full course fees at least four weeks before your course begins. If you book less than four weeks before you start, you must send the full payment immediately.
  2. If you send us written cancellation at least four weeks before the start of your course, we will refund the course fees minus a £20 administration charge.
  3. If you cancel less than four weeks before the start of your course, we will refund 50% of your course fees minus a £20 administration charge.
  4. If you cancel a one-to-one lesson, you must do this 24 hours or more in advance of the lesson. If you give less than 24 hours’ notice, you may lose the lesson and there may be no refund.
  5. We cannot give refunds nor defer any classes or courses for late arrival, early departure, absence during a course or change of programme.
  6. We cannot give refunds for days when the school is closed during bank holidays.
  7. If you decide to shorten your course or take a holiday, the fees you have paid for unused weeks can be neither transferred nor refunded.
  8. Fees are for consecutive weeks of study only.
  9. You may occasionally be included in promotional material – photos for brochures, DVDs or other such advertising material. By agreeing to these Terms and Conditions, you agree to your image being used by IH Bristol for marketing purposes
  10. Students agree to follow all internal regulations of the school. If a student behaves in a disruptive manner, does not follow the school rules, is persistently absent from class, or engages in illegal activity, he/she will be asked to leave the school immediately. For Under 18s, students will be sent home at his/her own or his/her parents’ expense.
  11. Force Majeure: in the event of the school having to close and/or students having to return home early for reasons of natural disaster such as fire/flooding/infectious diseases or war/terrorism, etc, which are beyond the reasonable control of the school, no refunds will be made. We will make all efforts to keep the school open and running but this may necessitate making some classes larger or changing the timetable to allow staff to cover all scheduled lessons.

Cancellation within 14 days of entering a distance contract with IH Bristol:

You have a legal right under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract within 14 days (the "Cancellation Period") without giving any reason. The Cancellation Period will expire 14 days from the date of your application. To cancel you must inform us by a clear statement. You may send your notice of cancellation in writing to International House Bristol, 27 Oakfield Road, Bristol, BS8 2AT or info@ihbristol.com but it is not obligatory for you to use this method. You can use our cancellation form which you can find below on the link: "Cancelling your contract within 14 days of application". Please open, save, complete and return to us. Please note that a cancellation is only valid when it has been acknowledged by email receipt from IH Bristol.

We will not start providing the Services to you during the Cancellation Period unless you have expressly requested us to do so on your application form.

If you cancel in accordance with the first paragraph above in this box, we will refund the Fees you have paid within 14 days of the date on which you inform us that you wish to cancel. However, if you have expressly requested on your application form that we start providing the Services within the Cancellation Period then we will be entitled to charge you a reasonable sum for the Services based on the proportion of the Course you have undertaken and the overall cost of the Course and we can deduct this sum from any refund payable to you.

Please note that:

  • tuition is charged by block of lessons or by term depending on whether you are 1:1 or group
  • any coursebooks received will be charged at full price
  • administration and / or accommodation finding fees are non-refundable.

Cancelling your contract within 14 days of application: please click here to download a cancellation form (Ms Word format)

 

 

 

Terms and conditions for accommodation

  1. An accommodation placement fee is normally charged, along with the accommodation cost. When a deposit of £250 has been paid, we will start the process of arranging accommodation.
  2. Students are expected to arrive at their accommodation on Sunday and depart on a Saturday. Departing on a Sunday may be possible at the discretion of the host family.
  3. The period for which we will arrange accommodation with host families is restricted to the period of study with us. Students are not allowed to make arrangements directly with their host family. Requests to stay with our host families before or after the period of the student's study with us will be considered on an individual basis and may be subject to additional fees.
  4. Normally students will be able to reach the school on foot or by bus in 20-30 minutes. During our busy summer period, travel times may be 45-50 minutes. We will try to place our students in a family which is as close to the school as possible.
  5. Extending your stay: students wishing to extend their stay with a host family must give us at least a week's notice. Extending your stay may be subject to an administration fee of £40. You do not need to pay this fee if you can stay with the same host familiy and extend your stay by at least several weeks and extend your course at the same time.
  6. Paying for your accommodation: if students pay for their accommodation in 4 week payments, there will be a £5 transaction fee for each extra payment after the first payment. This is to help us pay for administration costs. Please note carefully our requirements for these payments: the minimum period you can pay for is 4 weeks (unless for the final weeks of your course); you will be given a payment slip on arrival, and at each payment, with the deadline for your next payment. You must pay by or before this deadline. If you do not pay by the deadline, you will automatically be charged a £50 late payment penalty. You will also be charged a £50 penalty if you do not pay the full amount due. If you are late with payment, you cannot attend any classes until you have paid in full. If you are more than 1 week late with your payment, you will have to leave your accommodation, and you will then need to arrange your own accommodation in Bristol.
  7. Students must give the school and the host family one week's notice if they intend to leave the family earlier then planned..
  8. If you, the student, are unhappy in your host family, we would like you to make this known to our accommodation officer. We will do our best to resolve any misunderstandings or conflicts. You may have had a misunderstanding with the family due to language difficulties. If we cannot resolve your unhappiness, you can request to change host families.
  9. How to request to change host family: a student must initiate this by filling in a change of host family request form. We may charge an additional accommodation arrangement fee, depending on the reasons for the change, the situation with the host family and the urgency of the request (please note that we must normally give the host family one week's notice).
  10. To help us find a suitable homestay family, students must truthfully complete the details required on the registration form. It is particularly important that the information about health, whether a student smokes or not, dietary requirements and any allergies is accurate. The family may ask the student to leave if the information provided is not accurate.
  11. Special requests: we will do our best to accommodate special requests but we are not able to guarantee this. It takes time to deal with special requests so please send your booking as early as possible to avoid disappointment.
  12. Many British hosts have pets such as cats and dogs. It may be difficult for our accommodation officer to find a host without pets. If a student has a 'no pet' requirement, the student needs to be clear on the type of pet and the reason why (allergy, cultural prohibitions) the student cannot be in a family with that pet.
  13. Many families now object to smoking in their homes, especially if they have children. It is therefore becoming increasingly difficult to place smoker students in home-stay families. For students that smoke it may only be possible to find accommodation that will only allow smoking outside the house.
  14. Students that have their own travel arrangements must contact the host family we've arranged for them to provide the family with their arrival details.
  15. A student's first few days is characterised by getting to know the school, his/her family and the city. Effective communication is a key to making this a smooth process. We will normally make the student's mobile phone and emergency telephone details available to the host family to facilitate communication.
  16. The student must inform his/her host family if he/she causes any breakages or damage and must make every effort to settle the damage with the host family before leaving. International House Bristol accepts no responsibility or liability for any loss or damage directly or indirectly caused by any student or host family.
  17. We expect reasonable behaviour from students and host families. Students who don't show reasonable behaviour (for instance swearing, inappropriate behaviour, vulgarity, violence, taking of illegal substances, lack of respect shown to the host) may be removed from the family at short notice.
  18. Curfew times: unless they are attending a school event or are on a supervised excursion, students younger than 16 are expected to be back at the family home by 9.30pm at the latest, and under-18s by 10.30pm. Students under 18 may stay out longer if International House Bristol and/or the host family have had written permission from the student's parents/guardians.
  19. Many families allow students the use of their internet connection. Students must not install any software on their host's computers without their approval and must make every attempt to avoid downloading adult/sexual content and illegal and/or damaging software or web content while using their host's internet connection.
  20. If you are away from your host for 1 week (7 nights) or more during your stay, and want to leave your belongings in your room, we will charge half rate for this period. If you are away for less than a week during your stay, there will be no reduction in fees.
  21. International House Bristol only has a limited number of host families willing to host students during the Christmas period. Students will need to let International House Bristol know well in advance if homestay accommodation during the Christmas period is required and will be charged a supplement on top of the regular accommodation rates for the Christmas period.
  22. You should understand that any information you have provided to us at the school, or will provide in the future, will be processed by the school, in compliance with the provisions of the Data Protection Act 1998. Under data protection legislation you can ask for a copy of certain personal records held about you.

Additional terms and conditions for Cambridge Exams

If you cancel your registration before the deadline, the registration fee of £40 will not be refundable in any event.

  • For cancellations after the application deadline has passed, refunds will only be given in extreme circumstances (such as due to severe illness) with evidence provided, and at the discretion of University of Cambridge. A written request for refund must be received by our office within seven days of the exam.
  • Your application will not be confirmed unless the full payment is received
  • If you don't receive your certificate, you must inform IH Bristol within six months after the date of the exam

Exam numbers: IHBristol  will run all sessions numbers permitting. Candidates / preparation centres are informed by  the closing entry date should IHBristol not be able to run a session.

Candidates with learning or physical disabilities Candidates with learning or physical disabilities need to contact IHBristol  by the closing entry date with a medical report in English (not older than 2 years) giving detailed information about their condition so that appropriate arrangements can be made. IHBristol  cannot guarantee that a special arrangement can be accommodated so please contact us for more information.

Complaints procedure:If you wish to make a complaint about anything related to your Cambridge exam, you must do so in writing within 48 hours of your test day.  All complaints must be sent to exams@ihbristol.com and we must receive the complaint no later than 48 hours after your test day. Alternatively, you can fill in a Candidate Comment Form on the day of your test and hand it to a staff member. No complaint can be processed after your results have been released

Additional terms and conditions for teacher training

If you cancel your registration after accepting a place on the course, the registration fee of £100 is non-refundable in any event.

  • If you cancel your place in writing four working weeks before the first Monday of the course (eg, cancel a place starting August 1st by Friday June 30th), we will refund the course fees and the deposit minus the registration fee
  • For cancellation less than four weeks and more than two weeks before the start date, we will refund 50% of the fees
  • There are no refunds for cancellations less than two weeks before the start date. However, please see seperate box below for Distance Contracts only, if you want to cancel your application within 14 days of entering the contract with the school.
  • Note that the CELTA course is one package.

Cancellation within 14 days of entering a distance contract with IH Bristol

You have a legal right under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract within 14 days (the "Cancellation Period") without giving any reason. The Cancellation Period will expire 14 days from the date of your application. To cancel you must inform us by a clear statement. You may send your notice of cancellation in writing to International House Bristol, 27 Oakfield Road, Bristol, BS8 2AT or info@ihbristol.com but it is not obligatory for you to use this method. You can use our cancellation form which you can find below on the link: "Cancelling your contract within 14 days of application". Please open, save, complete and return to us. Please note that a cancellation is only valid when it has been acknowledged by email receipt from IH Bristol

We will not start providing the Services to you during the Cancellation Period unless you have expressly requested us to do so on your application form.

If you cancel in accordance with the first paragraph above in this box, we will refund the Fees you have paid within 14 days of the date on which you inform us that you wish to cancel. However, if you have expressly requested on your application form that we start providing the Services within the Cancellation Period then we will be entitled to charge you a reasonable sum for the Services based on the proportion of the Course you have undertaken and the overall cost of the Course and we can deduct this sum from any refund payable to you.

Please note that:

  • tuition is charged per course (i.e one course = one package)
  • any coursebooks received will be charged at full price
  • registration and / or accommodation finding fees are non-refundable
  • any accommodation booked is exempt from the 14 day cancellation policy.

Cancelling your contract within 14 days of application: please click here to download a cancellation form (Ms Word format)

 

Health and safety

Your safety is a priority for us and the school maintains high standards in this area. We compiy with all relevant legislation relating to health and safety, and conduct regular fire drills and careful risk assessments to ensure our buildings are safe.

 

Physical disability

The Oakfield Road site is accessible for wheelchair users. The Queens Avenue site is not suitable for clients in wheelchairs.

Please click here to access our physical disability policy

 

Visual and audial impairment, dyslexia, etc

We can usually help clients with some difficulties with their sight or their hearing but our courses are probably not suitable for the totally blind or the very deaf. Please contact us if you think you may need special arrangements.

If you are dyslexic, it is very helpful if you can tell us in advance. In particular, if you are planning to take an examination we can make special arrangements for you but we need to know in good time.

Abusive behaviour policy – in class, on school premises, accommodation and on organised social events with International House Bristol

The following are not tolerated at International House Bristol:

  • Bullying of any kind (physical or verbal)
  • Racism (of other nationalities, cultures or religions)
  • Excessive and/or loud swearing
  • Sexual harassment of any kind
  • Aggressive behaviour towards staff, students or visitors (eg, shouting at other students inappropriately, kicking furniture)
  • Theft (stealing other people’s property or International House Bristol’s property)
  • Vandalism (eg, deliberately breaking school furniture, computers, etc)
  • Any illegal activity

Important: It is the school’s decision if your behaviour is unacceptable or not. If your behaviour is unacceptable, the school will give you one written warning. If unacceptable behaviour occurs again, the school will order you to leave the school immediately, with no refund of any fees.

Please note that the school may order you to leave the school immediately with no refund of fees, with no written warning, if the behaviour is very serious in the school’s opinion.

We will record all incidents in writing.

Complaints procedure

In case of problems or complaints, please fill in the form below and send to Pete Gibson, director of studies:

Complaints form

International House Bristol
27 Oakfield Road
Clifton
Bristol
BS8 2AT

+44 (0)117 909 0911

 

Safeguarding children handbook

Please click here to access the document

Safeguarding children policy

 

Permission form for unsupervised trips for students under the age of 18

Please click here to access the document