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Terms & Conditions for English Courses in Bristol

Additional Terms and Conditions for English courses booked in 2022

In the current global Coronavirus situation and resulting changing nature of international travel, we want you to be able to book your English course in Bristol with peace of mind. We are therefore offering flexible postponement for all new/rebooked courses in 2022

  • As normal, we require a £250 deposit to confirm your course place; the balance is due, at the latest, 10 days before the start of the course, at which point you should be certain you will travel (advance accommodation payment will still be required, however, where you are staying for 4+ weeks)
  • You can postpone your course with no extra cost at any time; if you need to cancel or curtail your course and have paid your course fees in full, our usual Terms & Conditions apply.
  • If you have booked accommodation with IH Bristol, if you are giving less than 1 week's notice of your postponement you may still need to pay for the first week of your accommodation; the rest of your unused accommodation fees paid can be returned to you. Please note that we will require a minimum of 2 weeks' notice to rebook host family accommodation; rebooking residential accommodation will be subject to availability.
  • Please note that while we can be flexible with services provided by IH Bristol, we cannot be held responsible for any other costs involved in your language stay (for example flights) at any time. You must therefore take out insurance before you travel and ideally send us proof with the policy schedule. IH Bristol now offers student travel insurance in partnership with Endsleigh. 
  • If you have shown any symptoms of Coronavirus, been in contact with someone showing Coronavirus symptoms or have a medical condition that could put you at additional risk (for example asthma) you must inform us, even if it means we need to postpone your course. The health and safety of our staff and students is our highest priority.
  • If you start to show symptoms after arrival you will be asked to return to your accommodation immediately. You will then need to quarantine for the required period according to UK directives without exception; our host families and residences are prepared for this.
  • If your period of required quarantine finishes after the end of your course/planned departure date, you must still complete the 10 days (as per the UK ‘Coronavirus Act’) and the cost of extending your accommodation and any other costs incurred (for example your return flight) will be your responsibility
  • All medical conditions must be disclosed in full before we accept your booking
  • Please note in 2022, all students must be fully vaccinated OR wear a mask at all times. 
  • If you become ill with Covid-19 after beginning your course and are not able to attend your classes (for example where junior courses are not provided in hybrid format, or you are an adult who is too sick to join online), and you are fully vaccinated, we will offer you a credit note for the lessons missed to take in 2022 or 2023

See here for more information about our Safety Measures & Frequently Asked Questions

All other standard Ts & Cs apply:

Standard Terms and Conditions

Please read and accept our full terms and conditions. By agreeing to these terms and conditions you are formally entering into a contract with International House Bristol and agreeing to our processing of your data. If you need host family accommodation, please also read and accept the terms and conditions for staying with a host family

  • Choose the programme you want, then complete the application form and send it to us.
  • When we receive your application form, we will send you an invoice for your fees. You then need to pay a deposit of £250 in order to secure your booking, or you can choose to pay the fees in full.
  • You must pay the full course fees at least four weeks before your course begins unless special arrangements have been agreed. If you book less than four weeks before you start, you must send the full payment immediately unless special arrangements have been agreed.
  • If you are booking host family accommodation for longer than 1 month, we request a minimum of 4 weeks' accommodation payment before you arrive. Each additional month must be paid at least 1 month in advance.
  • You will receive one of the following documents alongside the invoice: a Certificate of Acceptance (if you do not require a visa), a visa letter if you require a visa. Note: we will send you a visa letter and Certificate of Acceptance only after we have received a deposit of £250.
  • When we receive your full payment including accommodation fees, we will send the details of your accommodation and airport transfer, if applicable. Please note: these details will be sent approximately two to three weeks before the course start date.
  • You may need to show your Certificate of Acceptance at Immigration when you arrive.
  • If you do not know your flight and arrival details at the time of booking, please inform us and your host family (where applicable) as soon as you know these details.

Insurance: we strongly advise you to take out personal insurance to cover you for loss of possessions, including laptops and mobile phones, medical expenses and the loss of tuition and other fees if you have to cancel your course or return home earlier than planned, or alternatively if covid-19 affects your plans either before or after arrival in the UK. IH Bristol is working in partnership with Endsleigh, to provide our students with a policy which has been specifically designed to meet your requirements whilst you are studying in the UK - you can find more information about insurance here

Distance bookings: if you want to cancel your application within 14 days of entering the contract with the school, see separate box below. Please note: accommodation is exempt from the 14 day cancellation policy.

  1. If you cancel your booking, the registration fee and accommodation finding fee are non-refundable in any event.
  2. If you send us written cancellation at least four weeks before the start of your course, we will refund the course fees minus your deposit of £250 (which may include the administration and / or accommodation finding fee where applicable). If you cancel less than four weeks before the start of your course, we will refund 50% of your course fees, minus the deposit.
  3. Any refunds can only be paid to you by the same method as your original payment.
  4. If the school is required to close in response to COVID-19 restrictions, all face-to-face lessons will move online and will continue without interruption. 
  5. If you are required to self-isolate during your course, please contact us at least 24 hours' notice; you may be able to join the class remotely as a 'hybrid' lesson. 
  6. Individual one-to-one lessons can be postponed and rebooked with 24 hours notice. 1:1 courses of any length are subject to the Terms and Conditions for all other English courses.
  7. If your visa application is refused, we will refund your payment minus the administration fee of £45 and the accommodation finding fee of £45 (if applicable) if you send us written cancellation at least two weeks before your course begins. You must also provide written evidence from the visa office that your visa has been rejected, and return all original letters of acceptance to us. If your visa is refused with less than two weeks’ notice, the normal cancellation charges apply [see Note 2, above].
  8. We cannot give refunds for late arrival, early departure, absence during a course (including illness) or change of programme.
  9. If you decide to shorten your course, the fees you have paid for unused weeks can be neither transferred nor refunded.
  10. Fees are for consecutive weeks of study.
  11. IH Bristol reserves the right to charge an administration fee of £45 each time the course, accommodation or dates are changed or postponed after IH Bristol has confirmed the initial enrolment. This also includes requests for changes whilst the student is at school.
  12. We cannot give refunds for days when the school is closed during bank holidays.
  13. If you want to take a holiday during your course, you must tell us at the time of application. The holiday period will be added to your course. If you are a visa-national and have a General Student Visa, for each 10 consecutive weeks of study you are allowed one week of holiday. If you are already attending a course and wish to have a holiday, you must tell us two weeks in advance. In this case, the number of weeks you take as a holiday can be added to the end of your course, depending on availability. Note: additional charges may apply.
  14. International House Bristol is also a teacher training school. You may be asked to take part in our teaching practice classes when requested. These classes are extra to the normal timetable and are free.
  15. You may occasionally be included in promotional material – photos for brochures, social media, DVDs or other such advertising material. By agreeing to these Terms and Conditions, you are opting in to your image being used by IH Bristol for marketing purposes. If you prefer not to have your image used, please contact us via email: info@ihbristol.com, subject line: Image use. (U18s we will ask parents and the student for permissions in writing, prior to course start).
  16. Students agree to follow all internal regulations of the school. If a student behaves in a disruptive manner, does not follow the school rules, is persistently absent from class, or engages in illegal activity, he/she will immediately be sent home at his/her own, or his/her parents’ expense.
  17. For students requiring host family accommodation, there is an additional set of terms & conditions (below). Please read all the clauses and remember that we expect our students to arrive at their host family accommodation on a Sunday and depart on a Saturday.
  18. Airport transfers: flight details including airport arrival time, flight numbers, airline and point of origin must be sent to IH Bristol at least seven days prior to arrival in order for IH Bristol to provide airport transfers. No refunds will be granted on transfers if flight details are not sent at least seven days prior to arrival. Airport transfer fees include a maximum of one hour waiting time. In the event of delays exceeding one hour, students will be charged the additional fee at the school.
  19. Force Majeure: in the event of the school having to close and/or students having to return home early for reasons of natural disaster such as fire/flooding/infectious diseases or war/terrorism, etc, which are beyond the reasonable control of the school, no refunds will be made. In this event, students may be able to claim compensation under their own personal insurance policy. We will make all efforts to keep the school open and running but this may necessitate making some classes larger or changing the timetable to allow staff to cover all scheduled lessons.
  20. We will not refund or compensate for any disruption to course components (e.g. tuition, flights, accommodation, taxi transfers, exams) which is routinely insurable.

Cancellation within 14 days of entering a distance contract with IH Bristol:

You have a legal right under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract within 14 days (the "Cancellation Period") without giving any reason. The Cancellation Period will expire 14 days from the date of your application. To cancel you must inform us by a clear statement. You may send your notice of cancellation in writing to International House Bristol, 27 Oakfield Road, Bristol, BS8 2AT or info@ihbristol.com but it is not obligatory for you to use this method. You can use our cancellation form which you can find below on the link: "Cancelling your contract within 14 days of application". Please open, save, complete and return to us. Please note that a cancellation is only valid when it has been acknowledged by email receipt from IH Bristol.

We will not start providing the Services to you during the Cancellation Period unless you have expressly requested us to do so on your application form.

If you cancel in accordance with the first paragraph above in this box, we will refund the Fees you have paid within 14 days of the date on which you inform us that you wish to cancel. However, if you have expressly requested on your application form that we start providing the Services within the Cancellation Period then we will be entitled to charge you a reasonable sum for the Services based on the proportion of the Course you have undertaken and the overall cost of the Course and we can deduct this sum from any refund payable to you.

Please note that:

  • tuition is charged by the week
  • any coursebooks received will be charged at full price
  • administration and / or accommodation finding fees are non-refundable
  • accommodation is exempt from the 14 day cancellation policy.

Cancelling your contract within 14 days of application: please click here to download a cancellation form (Ms Word format)

  1. Recipients of scholarship or government grants should expect to pay a deposit (£250) to the school on enrolment. This will be refunded only when full fees have been received from the sponsoring organisation for the full duration of the course.
  2. If you wish to postpone your course for any reason, (for example, if you are still waiting for the visa to be issued) you must let us know at least two weeks before you are due to arrive, otherwise you will lose your deposit and will have to pay another deposit before we can confirm a new starting date.

Online English Courses cancellation terms

If you send us written cancellation at least 7 days before the start of your online course, we will refund the course fees minus your deposit. If you cancel less than 7 days before the start of your online course, we will refund 50% of your course fees, minus the deposit. If you begin a week of your course, the whole week is due and a higher weekly rate may apply if you cancel subsequent weeks.

Online English Courses special offer starting 21st April 2020

The first 100 students to book and pay for an online English course (Adult General English, Adult IELTS English Exam Preparation, Adult Cambridge English Exam Preparation, Junior General English, or Junior Cambridge English Exam Preparation) on or after 21st April 2020 will receive credit worth the amount paid for the online course, which can be used for a face-to-face course at International House Bristol, once the school reopens after the Covid-19 related UK lockdown has been lifted. This credit can be used on courses up to the end of 2021, excluding July 2020 and July 2021.

Example: Student A books 1 week of  Online General English for £110. Student A receives credit worth £110 for a course at International House Bristol to use for face-to-face classes.

In October 2020 Student A travels to International House Bristol for 2 weeks of  face-to-face General English 20 lessons course. The price of this course is £500 for 2 weeks, as per 2020 Adult price list. Student A can use the £110 credit and only needs to pay £390 for the course.

Terms & Conditions for Foreign Languages courses

How to book

  1. Choose the programme you want, then enrol on-line and choose your preferred method of payment.
  2. Please read and accept our terms and conditions below.
  3. You will receive a Booking Confirmation e-mail and will need to pay the full fees for your programme if not already done in order to secure your booking. You can pay over the phone on 01179067660, by cash or bank transfer.
  4. When we receive your full payment, you will be enrolled onto the course of your choice.                                                                          

Terms and Conditions

  1. Payment: You must pay the full course fees at least four weeks before your course begins. If you book less than four weeks before you start, you must send the full payment immediately.
  2. Cancellation:
    1. If you send us written cancellation at least four weeks before the start of your course, we will refund the course fees minus a £20 administration charge.
    2. If you cancel less than four weeks but more than one week before the start of your course, we will refund 50% of your course fees minus a £20 administration charge.
    3. If you cancel less than one week before the start of your course, fees are non-refundable
    4. If you cancel a one-to-one lesson, you must do this 24 hours or more in advance of the lesson. If you give less than 24 hours’ notice, you may lose the lesson and there may be no refund.
  3. We cannot give refunds nor defer any classes or courses for late arrival, early departure, absence during a course or change of programme.
  4. We cannot give refunds for days when the school is closed during bank holidays.
  5. If you decide to shorten your course or take a holiday, the fees you have paid for unused weeks can be neither transferred nor refunded.
  6. In the event of a new lockdown, all face-to-face courses will be moved online and will continue without interruption.
  7. Fees are for consecutive weeks of study only.
  8. IH Bristol may cancel a class if they do not obtain the minimum of 4 students needed to run a class. In such a case, IH B will issue a full refund.
  9. Students agree to follow all internal regulations of the school. If a student behaves in a disruptive manner, does not follow the school rules, is persistently absent from class, or engages in illegal activity, he/she will be asked to leave the school immediately. For Under 18s, students will be sent home at his/her own or his/her parents’ expense.
  10. Force Majeure: in the event of the school having to close and/or students having to return home early for reasons of natural disaster such as fire/flooding/infectious diseases or war/terrorism, etc, which are beyond the reasonable control of the school, no refunds will be made. We will make all efforts to keep the school open and running but this may necessitate making some classes larger or changing the timetable to allow staff to cover all scheduled lessons.
  11. We may offer discounts or promotions. Not all promotions will be for the same price, percentage or available for the same amount of time. Promotions may or may not occur in accordance with regular commercial promotional periods. All promotions and discounts are at the discretion of the Foreign Language Coordinator. Promotions are only available within the time period stated with the promotion.
  12. Refunds will be processed within 10 working days from the date on which the request was confirmed by a member of the IH Bristol staff. It may then take further days for the bank to refund back into the customers account.
  13. You may occasionally be included in promotional material – photos for brochures, social media, DVDs or other such advertising material. By agreeing to these Terms and Conditions, you are opting in to your image being used by IH Bristol for marketing purposes. If you prefer not to have your image used, please contact us via email: info@ihbristol.com, subject line: Image use.

Cancellation within 14 days of entering a distance contract with IH Bristol:

You have a legal right under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract within 14 days (the "Cancellation Period") without giving any reason. The Cancellation Period will expire 14 days from the date of your application. To cancel you must inform us by a clear statement. You may send your notice of cancellation in writing to International House Bristol, 27 Oakfield Road, Bristol, BS8 2AT or info@ihbristol.com but it is not obligatory for you to use this method. You can use our cancellation form which you can find below on the link: "Cancelling your contract within 14 days of application". Please open, save, complete and return to us. Please note that a cancellation is only valid when it has been acknowledged by email receipt from IH Bristol.

We will not start providing the Services to you during the Cancellation Period unless you have expressly requested us to do so on your application form.

If you cancel in accordance with the first paragraph above in this box, we will refund the Fees you have paid within 14 days of the date on which you inform us that you wish to cancel. However, if you have expressly requested on your application form that we start providing the Services within the Cancellation Period then we will be entitled to charge you a reasonable sum for the Services based on the proportion of the Course you have undertaken and the overall cost of the Course and we can deduct this sum from any refund payable to you.

Please note that:

  • tuition is charged by block of lessons or by term depending on whether you are 1:1 or group
  • any coursebooks received will be charged at full price
  • administration and / or accommodation finding fees are non-refundable.

Cancelling your contract within 14 days of application: please click here to download a cancellation form (Ms Word format)

 

Terms & Conditions for Accommodation 

  1. An accommodation placement fee is normally charged, along with the accommodation cost. When a deposit of £250 has been paid, we will start the process of arranging accommodation.
  2. Students are expected to arrive at their accommodation on Sunday and depart on a Saturday. Departing on a Sunday may be possible at the discretion of the host family.
  3. The period for which we will arrange accommodation with host families is restricted to the period of study with us. Students are not allowed to make arrangements directly with their host family. Requests to stay with our host families before or after the period of the student's study with us will be considered on an individual basis and may be subject to additional fees.
  4. Normally students will be able to reach the school on foot or by bus in 20-30 minutes. During our busy summer period, travel times may be 45-50 minutes. We will try to place our students in a family which is as close to the school as possible.
  5. Extending your stay: students wishing to extend their stay with a host family must give us at least a week's notice. Extending your stay may be subject to an administration fee of £45. You do not need to pay this fee if you can stay with the same host family and extend your stay by at least several weeks and extend your course at the same time.
  6. Paying for your accommodation: if students pay for their accommodation in 4 week payments, there will be a £5 transaction fee for each extra payment after the first payment. This is to help us pay for administration costs. Please note carefully our requirements for these payments: the minimum period you can pay for is 4 weeks (unless for the final weeks of your course); you will be given a payment slip on arrival, and at each payment, with the deadline for your next payment. You must pay by or before this deadline. If you do not pay by the deadline, you will automatically be charged a £50 late payment penalty. You will also be charged a £50 penalty if you do not pay the full amount due. If you are late with payment, you cannot attend any classes until you have paid in full. If you are more than 1 week late with your payment, you will have to leave your accommodation, and you will then need to arrange your own accommodation in Bristol.
  7. Students must give the school and the host family one week's notice if they intend to leave the family earlier than planned..
  8. If you, the student, are unhappy in your host family, we would like you to make this known to our accommodation officer. We will do our best to resolve any misunderstandings or conflicts. You may have had a misunderstanding with the family due to language difficulties. If we cannot resolve your unhappiness, you can request to change host families.
  9. How to request to change host family: a student must initiate this by filling in a change of host family request form. We may charge an additional accommodation arrangement fee, depending on the reasons for the change, the situation with the host family and the urgency of the request (please note that we must normally give the host family one week's notice).
  10. To help us find a suitable homestay family, students must truthfully complete the details required on the registration form. It is particularly important that the information about health, whether a student smokes or not, dietary requirements and any allergies is accurate. The family may ask the student to leave if the information provided is not accurate.
  11. Special requests: we will do our best to accommodate special requests but we are not able to guarantee this. It takes time to deal with special requests so please send your booking as early as possible to avoid disappointment.
  12. Many British hosts have pets such as cats and dogs. It may be difficult for our accommodation officer to find a host without pets. If a student has a 'no pet' requirement, the student needs to be clear on the type of pet and the reason why (allergy, cultural prohibitions) the student cannot be in a family with that pet.
  13. Many families now object to smoking in their homes, especially if they have children. It is therefore becoming increasingly difficult to place smoker students in home-stay families. For students that smoke it may only be possible to find accommodation that will only allow smoking outside the house.
  14. Students that have their own travel arrangements must contact the host family we've arranged for them to provide the family with their arrival details.
  15. A student's first few days is characterised by getting to know the school, his/her family and the city. Effective communication is a key to making this a smooth process. We will normally make the student's mobile phone and emergency telephone details available to the host family to facilitate communication.
  16. The student must inform his/her host family if he/she causes any breakages or damage and must make every effort to settle the damage with the host family before leaving. International House Bristol accepts no responsibility or liability for any loss or damage directly or indirectly caused by any student or host family.
  17. We expect reasonable behaviour from students and host families. Students who don't show reasonable behaviour (for instance swearing, inappropriate behaviour, vulgarity, violence, taking of illegal substances, lack of respect shown to the host) may be removed from the family at short notice.
  18. Curfew times: unless they are attending a school event or are on a supervised excursion, students younger than 16 are expected to be back at the family home by 9.30pm at the latest, and under-18s by 10.30pm. 
  19. Many families allow students the use of their internet connection. Students must not install any software on their host's computers without their approval and must make every attempt to avoid downloading adult/sexual content and illegal and/or damaging software or web content while using their host's internet connection.
  20. If you are away from your host for 1 week (7 nights) or more during your stay, and want to leave your belongings in your room, we will charge half rate for this period. If you are away for less than a week during your stay, there will be no reduction in fees.
  21. International House Bristol only has a limited number of host families willing to host students during the Christmas period. Students will need to let International House Bristol know well in advance if homestay accommodation during the Christmas period is required and will be charged a supplement on top of the regular accommodation rates for the Christmas period.
  22. You should understand that any information you have provided to us at the school, or will provide in the future, will be processed by the school, in compliance with the provisions of the Data Protection Act 1998. Under data protection legislation you can ask for a copy of certain personal records held about you.

Terms & Conditions for Cambridge Exams

If you cancel your registration before the deadline, the registration fee of £40 will not be refundable in any event.

  • For cancellations after the application deadline has passed, refunds will only be given in extreme circumstances (such as due to severe illness) with evidence provided, and at the discretion of University of Cambridge. A written request for refund must be received by our office within seven days of the exam.
  • Your application will not be confirmed unless the full payment is received
  • If you don't receive your certificate, you must inform IH Bristol within six months after the date of the exam

Exam numbers: IH Bristol  will run all sessions numbers permitting. Candidates / preparation centres are informed by  the closing entry date should IHBristol not be able to run a session.

Candidates with learning or physical disabilities Candidates with learning or physical disabilities need to contact IH Bristol  by the closing entry date with a medical report in English (not older than 2 years) giving detailed information about their condition so that appropriate arrangements can be made. IH Bristol  cannot guarantee that a special arrangement can be accommodated so please contact us for more information.

Complaints procedure: If you wish to make a complaint about anything related to your Cambridge exam, you must do so in writing within 48 hours of your test day.  All complaints must be sent to exams@ihbristol.com and we must receive the complaint no later than 48 hours after your test day. Alternatively, you can fill in a Candidate Comment Form on the day of your test and hand it to a staff member. No complaint can be processed after your results have been released.

Terms & Conditions for Teacher training

If you cancel your registration after accepting a place on the course, the registration fee of £100 is non-refundable in any event.

  • If you cancel your place in writing four working weeks before the first Monday of the course (eg, cancel a place starting August 1st by Friday June 30th), we will refund the course fees and the deposit minus the registration fee
  • For cancellation less than four weeks and more than two weeks before the start date, we will refund 50% of the fees
  • There are no refunds for cancellations less than two weeks before the start date. However, please see separate box below for Distance Contracts only, if you want to cancel your application within 14 days of entering the contract with the school.
  • Note that the CELTA course is one package.

Cancellation within 14 days of entering a distance contract with IH Bristol

You have a legal right under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract within 14 days (the "Cancellation Period") without giving any reason. The Cancellation Period will expire 14 days from the date of your application. To cancel you must inform us by a clear statement. You may send your notice of cancellation in writing to International House Bristol, 27 Oakfield Road, Bristol, BS8 2AT or info@ihbristol.com but it is not obligatory for you to use this method. You can use our cancellation form which you can find below on the link: "Cancelling your contract within 14 days of application". Please open, save, complete and return to us. Please note that a cancellation is only valid when it has been acknowledged by email receipt from IH Bristol

We will not start providing the Services to you during the Cancellation Period unless you have expressly requested us to do so on your application form.

If you cancel in accordance with the first paragraph above in this box, we will refund the Fees you have paid within 14 days of the date on which you inform us that you wish to cancel. However, if you have expressly requested on your application form that we start providing the Services within the Cancellation Period then we will be entitled to charge you a reasonable sum for the Services based on the proportion of the Course you have undertaken and the overall cost of the Course and we can deduct this sum from any refund payable to you.

Please note that:

  • tuition is charged per course (i.e one course = one package)
  • any coursebooks received will be charged at full price
  • registration and / or accommodation finding fees are non-refundable
  • any accommodation booked is exempt from the 14 day cancellation policy.

Cancelling your contract within 14 days of application: please click here to download a cancellation form (Ms Word format)

Policies

Health and safety

Your safety is a priority for us and the school maintains high standards in this area. We compiy with all relevant legislation relating to health and safety, and conduct regular fire drills and careful risk assessments to ensure our buildings are safe.

Physical disability

The Oakfield Road site is accessible for wheelchair users. The Queens Avenue site is not suitable for clients in wheelchairs.

Please click here to access our physical disability policy

Prevent

The safety and welfare of our students is very important to us, especially for U18s and vulnerable adults. As part of this context, IH Bristol also understands its responsibilities under the Counter Terrorism & Security Act 2015 to help prevent people of all ages being radicalised or 
drawn into terrorism. We have measures in place to mitigate this, and to promote respect for others and to promote British values. 

Please click here to access our Prevent policy

Visual and audial impairment, dyslexia, etc

We can usually help clients with some difficulties with their sight or their hearing but our courses are probably not suitable for the totally blind or the very deaf. Please contact us if you think you may need special arrangements.

If you are dyslexic, it is very helpful if you can tell us in advance. In particular, if you are planning to take an examination we can make special arrangements for you but we need to know in good time.

Abusive behaviour policy

Applies in school, on school premises, in accommodation and on organised social events with International House Bristol. 

The following are not tolerated at International House Bristol:

  • Bullying of any kind (physical, written, spoken or on the internet)
  • Racism (against other nationalities, cultures or religions, written, spoken or on the internet)
  • Excessive and/or loud swearing
  • Sexual harassment of any kind (physical, written, spoken or on the internet)
  • Rude or violent actions towards staff, students or visitors (eg, shouting at other students inappropriately, kicking furniture)
  • Stealing other people’s property or International House Bristol’s property
  • Vandalism (eg, writing on or deliberately breaking school furniture, computers, etc)
  • Any illegal activity

Important: It is the school’s decision whether or not your behaviour is unacceptable. If your behaviour is unacceptable, the school will give you one written warning. If unacceptable behaviour occurs again, the school will order you to leave the school immediately, with no refund of any fees.

Please note that the school may order you to leave the school immediately with no refund of fees, with no written warning, if the behaviour is very serious, in the school’s opinion.

We will record all incidents in writing.

Important: It is the school’s decision if your behaviour is unacceptable or not. If your behaviour is unacceptable, the school will give you one written warning. If unacceptable behaviour occurs again, the school will order you to leave the school immediately, with no refund of any fees.

Please note that the school may order you to leave the school immediately with no refund of fees, with no written warning, if the behaviour is very serious in the school’s opinion.

We will record all incidents in writing.

Complaints procedure

In case of problems or complaints, please come and speak with one of our team. We will do everything we can to help make the situation better for you. We are here to help!

You can speak to reception, or to one of your teachers. If it is a problem with accommodation, you can speak to one of the Accommodation team. If it helps you, there is a 'Change of Host Family' request form we can give you.

If this does not solve your problem, and you want to make a formal complaint, please ask to speak with the Principal. We can give you a formal complaints form to complete (see the link below). Please send this to Pete Gibson, Principal.

Complaints form

International House Bristol
27 Oakfield Road
Clifton
Bristol
BS8 2AT

+44 (0)117 909 0911

 
If you cannot find a solution with us, English language students can complain to our industry body English UK, following their instructions here: https://www.englishuk.com/complaints
 

Under 18s and Safeguarding

The safety and welfare of all our students is very important to us, but especially for students under the age of 18 and any vulnerable adults. You can see more information on our U18s policies, supervision, parental agreements, and U18 permission forms here. Our school Designated Safeguarding Lead is the Principal, Pete Gibson, who can be contacted by email pete@ihbristol.com or phone 0117 9090911. In an emergency, the Safeguarding Team can be contacted by phoning this number (if out-of-hours, please call the school Emergency Phone.)