Information for candidates

If you need your IELTS results for UKVI purposes (Eg Citizenship or Settlement) you will need to sit your exam at a SELT centre. Please note that Bristol is not a SELT centre.

Identification documents

On the day of the IELTS test you MUST present the ID that you registered with.  We will not accept photocopies (even if they are certified copies from a solicitor) or letters from the Home Office.

You will not be permitted to sit the exam without a valid passport or EU ID card.

Under 18 Candidates

The IELTS test is not recommended for candidates under the age of 16.  If you are under 18, we require permission from your parent or a legal guardian to allow us to capture your photo and finger scan during the registration process on the exam day.  You must e-mail this form to the test centre before your test or failing that, bring your completed Consent Form to your test. If you do not bring your form you will not be allowed to take the test.

Download a Consent Form here

Cancellation & Transfer policy

We are able to issue refunds and transfers without charge up to 14 days after you have booked your test or up to 1 working day before the test date (whichever one comes first).

After your 14 days have expired, you are still able to transfer your test date to another available day, free of charge, up to 1 working day before the test. You will however be charged an admin fee if you need to cancel.

Please note that we are unable to issue any refunds, transfer candidates between test dates or transfer candidates to another venue with less than a full working day’s notice before the test date.

For example, if you would like to cancel your Saturday test, we must receive your cancellation form no later than 5pm on the Thursday prior to the test. No refunds or transfers will occur after this time unless a valid mitigation circumstance can be presented with acceptable evidence.


 Late arrivals/absence

Registration on the day of the test is at 8.45am. Candidates who are late for registration will not be allowed to take the test and will lose their test fee.

If you cannot attend the test because of a medical emergency, you must contact the IELTS office immediately. An IELTS administrator will provide you with a form which you and a medical practitioner must complete and return to the IELTS office. You must also provide an appropriately dated medical certificate as evidence (a letter from a GP, hospital or walk-in clinic) which clearly states the reason why you were unable to sit the IELTS test, and submit this together with the completed form within five working days of the missed test.