Information for candidates

If you need your IELTS results for UKVI purposes (Eg Citizenship or Settlement) you will need to sit your exam at a SELT centre. Please note that Bristol is not a SELT centre.

Identification documents

On the day of the IELTS test you MUST present the ID that you registered with.  We will not accept photocopies (even if they are certified copies from a solicitor) or letters from the Home Office.

You will not be permitted to sit the exam without a valid passport or EU ID card.

Under 18 Candidates

The IELTS test is not recommended for candidates under the age of 16.  If you are under 18, we require permission from your parent or a legal guardian to allow us to capture your photo and finger scan during the registration process on the exam day.  You must e-mail this form to the test centre before your test or failing that, bring your completed Consent Form to your test. If you do not bring your form you will not be allowed to take the test.

Download a Consent Form here

Cancellation policy

You can only cancel your IELTS test if you make your cancellation request more than five weeks before your test date. There is an administrative fee of £38 for cancellations. If you cancel your test less than five weeks before your test date, you will lose the full test fee.

*Please note that if you are registering for a test date less than five weeks away, you will not be allowed to change or cancel your IELTS test without losing your full test fee.

Download a Cancellation Request Form here

 Transfer policy

You can transfer to another test date if you request the change more than five weeks before the test date you are registered for. You will be charged a £38 transfer fee.  

Please note that if you are registering for a test date that is less than five weeks away, you will not be allowed to transfer your IELTS test without losing your full test fee.

Download a Test Date Transfer Request Form here

 Late arrivals/absence

Registration on the day of the test is at 8.45am. Candidates who are late for registration will not be allowed to take the test and will lose their test fee.

If you cannot attend the test because of a medical emergency, you must contact the IELTS office immediately. An IELTS administrator will provide you with a form which you and a medical practitioner must complete and return to the IELTS office. You must also provide an appropriately dated medical certificate as evidence (a letter from a GP, hospital or walk-in clinic) which clearly states the reason why you were unable to sit the IELTS test, and submit this together with the completed form within five working days of the missed test.

Complaints procedure

If you are unhappy with any aspect of the IELTS service you have received from the IELTS Test Centre at International House and wish to make a complaint, you can do so by sending a letter to our office detailing the problem. If you are unhappy with any aspect of the test day itself, please ask an invigilator for a candidate complaint form and fill it in before you leave the test centre.